Questions from Users about Address Credits

Pricing plans, Credits calculation, and more

What is Address-Credit?
Answer: One address credit allows you to route one address. If you have 100 addresses to route, it will cost 100 credits. If you run out of credits, the system will tell you that you need to purchase more. We do not automatically upgrade or charge “overage” fees.

I´ve made a route, but forgot to export to an Excel Spreadsheet and turned off the computer – this probably means that all the work gone, is that right? and the points were charged? Then I have to re-route the trip and have points charged again, is that correct?
Answer: So long as you are running the same addresses, you will not be charged for them a second time. You can re-plan the same addresses repeatedly within a 30 day period for no additional charge.

If I have 500 customers, what is the best plan for me?
Answer: If you visit all 500 customer each month, then the best plan would be our Classic Monthly plan. If you visit them more than once a month, then this plan is still right for you because we don’t charge twice for the same address (within 30 days).